Resume

Summary

Using both scientific and design thinking, I take complex information and make it simple, difficult tasks and make them easy, and dense technical information and make it refreshing and delightful. I create content that is easy to find, read, understand, use, and remember, and I do it in ways that are sustainable, scalable, repeatable, and profitable.
(You can learn more about scientific thinking at Scholastic, and more about design thinking through Stanford's d.school. Both types of thinking are central to successful information development. Scientific thinking ensures that activities are evidence-based and repeatable, and design thinking ensures that activities are effective and user-focused.)

Professional Skills

In addition to advanced writing, editing, layout, and graphic design skills, I have training and experience with many specific communication standards, such as Section 508 (Amendment to the Rehabilitation Act of 1973), Health Insurance Portability and Accountability Act of 1996 (HIPPA), Authoring Instructional Materials (AIM), Sharable Content Object Reference Model (SCORM), working with classified documents, various proprietary software applications, and numerous style guides.
Professional skills include:
  • Technical Communication (CPTC Certified)
  • Editing and Quality Assurance
  • Research and Verification
  • Graphic Design
  • Publication Design
  • Presentation Design
  • Web Design
  • User Interface Design
  • Interaction Design
  • eLearning, Instructional, and Training Design
  • Brand Identity
  • Content Marketing
  • Iterative Development (ADDIE, SAM, Agile)
  • Leadership
  • Project Management (PMP Certified)
  • Strategic Planning
  • Training and Mentoring
  • Team Management
  • Consensus-Building and Collaboration
  • Facilitating Success in Others
  • Working Directly with C-Level Executives
  • Process Analysis and Performance Optimization
  • Standards and Process Documentation
  • Knowledge Management
  • Content Management
  • Proposal Management (APMP Certified)

Software Proficiency

I have advanced content-development skills that include word processing, layout, publication design, graphic design, interaction design, presentation design, and more.

Photoshop

Intermediate

InDesign

Advanced

Illustrator

Advanced

HTML5 and CSS3

Advanced

Word

Expert

PowerPoint

Expert

Excel

Intermediate

SharePoint

Intermediate

Visio

Intermediate

Acrobat Pro

Advanced

Dreamweaver

Beginner

WordPress

Intermediate

Work Experience

Owner/Operator

11/2015 – Present

Proposal Manager

7/2016 – 5/2018
Teladoc, Lewisville, TX

Business Process Engineer/Technical Writer

8/2015 – 11/2015 (4 months)
Lockheed Martin (Contract), Orlando, FL

Senior Technical Information Designer

8/2014 – 4/2015 (6 months)
AssistRx, Orlando, FL

Instructional and Product Publication Designer

8/2013 – 8/2014 (1 year)
FARO Technologies, Lake Mary, FL

Instructional Designer and Quality Assurance Specialist

9/2011 – 8/2013 (2 years)
Carley Corporation, Orlando, FL

Technical Editor

6/2010 – 7/2011 (1 year)

Owner/Operator

3/1994 – 6/2011 (18 years)
Rising Sun Design, Moab, UT

Information Specialist

3/2003 – 3/2008 (5 years)

Advertising Account Manager and Graphic Designer

1/1996 – 8/2009 (Recurring)
The Advertiser, Moab, UT

Education

Web Design and Online Communications (Graduate Coursework)

2014-2015
University of Florida, Gainesville, FL (GPA: 4.0)

Technical Communication (Graduate Coursework)

2012 – 2013
University of Central Florida, Orlando, FL (GPA: 4.0)

Communications (BA)

2000 – 2003
Fort Lewis College, Durango, CO (GPA: 3.9)

Studio Art (Undergraduate Coursework)

1999 – 2000
University of Utah, Salt Lake City, UT (GPA: 4.0)

Certifications

Association of Proposal Management Professionals (APMP) – Foundation

4/2017
Association of Proposal Management Professionals

Certified Professional Technical Communicator (CPTC)

5/2016
Society for Technical Communication

Project Management Professional (PMP)

7/2013
Project Management Institute

Content Strategy

6/2015
Society for Technical Communication

Professional Organizations

Association of Proposal Management Professionals

2016 – Present
Member

Society for Technical Communication

2012 – Present
Member

Project Management Institute

2012 – Present
Member

Association for Talent Development

2012 – 2014
Member

Publications and Speaking Engagements

Science-Based Design in Technical Communication: What Works, What Doesn’t, and Why. Presentation at the Technical Documentation Roundup 2019, May 21-23, Menlo Park, California.
The Science Behind the Content Decisions We Make. Panel Discussion at the Technical Documentation Roundup 2019, May 21-23, Menlo Park, California.
Using Science-Based Design in Technical Communication. Workshop at the Technical Documentation Roundup 2019, May 21-23, Menlo Park, California.
The Science Behind Good Page Design. Presentation at Information Development World 2018, November 27-29, Menlo Park, California.
Science-Based Page Design for Technical Communicators. Workshop and paper presented at the Society for Technical Communication Summit 2018, May 20-23, Orlando, Florida.
What is Technical Communication? (Online Essay). April 24, 2017.
Improving the Information-Development Process: A Refined Iterative Development Model. Technical Communication, Volume 63, Number 3, August 2016, pp. 186-211.
Improving the Information-Development Process: A Refined Iterative Development Model. Paper presented at the Society for Technical Communication Summit 2015, Columbus, Ohio.
Anonymous Peer Reviewer for Technical Communication, published by the Society for Technical Communication.

Honors and Awards

Most Valuable Player (MVP) Team Award

1/2017
Teladoc (Request for Proposal Team)

Student Infographic Competition Award

4/2016
Society for Technical Communication

Outstanding Quality and Performance Award

1/2011
Carley Corporation, Orlando, FL

Special Thanks for Achieving Results (STAR) Award

2/2006
U.S. Geological Survey, Moab, UT

Special Thanks for Achieving Results (STAR) Award

9/2006
U.S. Geological Survey, Moab, UT

Special Thanks for Achieving Results (STAR) Award

8/2007
U.S. Geological Survey, Moab, UT

Summa Cum Laude

8/2003
Fort Lewis College, Durango, CO

English Honor Society

2001 – 2003
Fort Lewis College, Durango, CO

Writing Excellence Award

1/2002
Fort Lewis College, Durango, CO

Honors Program

2000 – 2003
Fort Lewis College, Durango, CO

Honors Program

1999 – 2000
University of Utah, Salt Lake City, UT